Preamble
This Return Policy ("the Policy") is established by Winsbs Fulfillment Services Ltd. ("Winsbs" or "we") and governs returns for products ("Products") purchased or shipped through the Winsbs platform. By applying for a return, you agree to be bound by these terms.
Special Notice for International Shipments
Due to cross-border logistics and customs regulations,no-reason returns are not supported>for international shipments unless legally required. Verify eligibility before applying to avoid costs from policy non-compliance.
1. Scope of Application
1.1 This Policy applies to Products with Winsbs logistics services, except:
.Customized items;
.Perishable goods (e.g., food, pharmaceuticals);
.Sealed personal care products affecting hygiene;
.Digital products, software, or subscription services;
.International shipments (no-reason returns excluded): Unless required by law, international returns are only accepted for quality issues or our liability;
·Products returned beyond the 14-day period.
2. Return Eligibility
2.1 Returns are valid if:
.Applied within14 days>of receipt;
.Product remains in original packaging with complete accessories and no signs of use;
.Valid purchase proof (order number, invoice, etc.) is provided;
.Issues are not caused by user misuse.
2.2 Returns will be rejected if:
.Past the return period;
.Packaging/accessories are incomplete;
.Product is damaged by user negligence;
.No purchase proof is provided;
.International shipments are returned without quality issues or our liability.
3. Return Process
3.1 Application
.Submit requests via your Winsbs account or email support@winsbs.com with reasons and order details;
.We will respond within 3 business days.
3.2 Return Address
.A designated address will be provided upon approval; unauthorized addresses may result in return failure.
3.3 Shipping Fees
.Domestic Returns:
.Quality issues/our error: We reimburse prepaid shipping (with proof);
.Subjective reasons (e.g., dislike): You bear the cost.
.International Returns:
.Quality issues/our error: We cover basic shipping fees (excluding duties, customs, or surcharges);
.No-reason returns: All costs (including duties) are your responsibility.
3.4 Shipping Restrictions
.Freight collect (COD) is prohibited>: Returns sent collect will be refused, with all costs borne by you;
.Proof of payment: Submit clear invoices/receipts for reimbursable shipping; missing proof voids reimbursement;
.International surcharges: Reimbursement excludes cross-border duties, customs fees, or remote area charges.
4. Refund Processing
4.1 Inspection: We will verify returned Products within 5 business days and issue refunds for eligible items.
4.2 Refund Method: Returns to original payment method (3–10 business days); alternative accounts may be required for failed transfers.
4.3 Refund Amount: Full purchase price (excluding shipping unless covered by us); damaged Products may incur deductions.
5. Liability Exclusions
5.1 We are not liable for:
.Force majeure (e.g., natural disasters, logistics delays);
.Returns failing to follow this Policy;
.Damage caused by third-party couriers (claim directly with them);
.International return costs (duties, storage) due to customs or logistics policies.5.2 False information may result in refund rejection and legal action.
6. Exceptions
.Promotional items marked "non-returnable";
.Legally restricted Products;
.Items affecting resale after opening (e.g., cosmetics, as stated);
.International shipments: No-reason returns are invalid except for quality defects or our liability.
7. Policy Amendments
We may update this Policy on the Winsbs platform; continued use constitutes acceptance of changes.
8. Dispute Resolution
Governing law: Hong Kong SAR. Disputes shall be resolved by Hong Kong courts.