1. Introduction
Welcome to Winsbs!
Winsbs ("Winsbs", "we", or "us") values the privacy of our users ("User", "you") and this Privacy Policy ("Policy") explains how we collect, store, and use your information. This Policy is a legally binding agreement between you (including your client, employer, or entity if acting on their behalf) and Winsbs and/or its affiliates.
By signing up for Winsbs services ("Services"), accessing our website at
winsbs.com
("Website"), creating shipments ("Shipment"), or receiving a Shipment, you acknowledge that you have read and agreed to this Policy. We understand the trust involved in providing online information and are committed to safeguarding your personal data, as Winsbs' success depends on maintaining this trust.
If you disagree with this Policy, immediately cease using the Website or Services. "Personal Information" refers to data related to individuals or businesses, excluding publicly available employee contact information for organizational purposes.
We reserve the right to update this Policy. Major changes will be posted on
winsbs.com/privacy
and notified via email or within your Winsbs account. Continuing to use our Services after changes constitutes acceptance of the revised Policy.
2. Data Security Measures
Winsbs employs industry-standard procedures and tools to protect your Personal Information. However, no internet transmission or storage method is 100% secure. You must safeguard your password and prevent unauthorized access to your account, especially when using third-party devices (log out after each session).
While we endeavor to protect your data, we cannot guarantee absolute security.
3. Purpose of Collection
To use Website features or Services, you may need to provide Personal Information. Failure to provide such information may limit your access to Services. We collect data for the following purposes:
·Managing Services provided to Users;
·Handling service requests, enquiries, and complaints;
·Sending Service updates, marketing, and promotional materials;
·User registration and account management;
·Sending administrative notices related to your account or Services;
·Customizing Services for Users;
·Compiling aggregate statistics for internal use.
We collect only necessary and adequate data. For uses beyond those listed, we will request your consent.
4. Sender Information Collection
"Senders" include Users, authorized account users, and anyone using our Services to ship items. We collect the following Personal Information to facilitate Services:
·First and last name;
·Company name;
·Contact number;
·Email address;
·Billing and pickup address;
·Payment details (credit card/PayPal).
We also collect browser/device data, IP address, network connection, and visit timestamps to improve Services and provide account-related information. This data is collected when you sign up, access Services, activate Services via partner websites, or update your account.
5. Recipient Information Collection
We collect the following Personal Information about Shipment recipients:
·First and last name;
·Company name;
·Contact number;
·Email address;
·Physical address.
This information is shared with third-party service providers (e.g., couriers, insurers) to ensure timely delivery. We may contact recipients to provide Shipment updates (tracking, status), collect feedback, or facilitate delivery.
Recipient data is obtained from senders when scheduling a Shipment, through partner clients,
or when recipients request delivery changes.
6. Partner Information Collection
"Partners" are individuals or businesses that agree to our Terms of Service and join our partner program for:
·Promoting Winsbs Services to their networks;
·Referring clients to Winsbs;
·Integrating with our Website to offer Services;
·Developing applications via our API.
We collect partners' and their clients' information, including:
·Name;
·Company name;
·Contact details;
·Address;
·Payment information.
7. Cookies and Tracking Technologies
The Website uses "cookies" (small text files) to record visits, domain names, and browsing patterns. This non-personally identifiable data helps us estimate audience size, track traffic, and optimize user experience.
Winsbs and third-party vendors use cookies to deliver targeted marketing based on past visits. We do not store personally identifiable information in cookies.
You may disable cookies via your browser settings (see links below), but this may affect Website functionality:
8. Prohibited Use of Personal Information
We use your Personal Information only for legitimate business purposes defined by law. We will never sell, disclose, or share your data with third parties for their marketing purposes.
We may share your data with third-party service providers (couriers, payment processors, insurers) necessary to fulfill Services. For example, recipient contact information is shared with couriers to ensure delivery.
9. Third-Party Data Sharing
Data sharing complies with the Personal Data (Privacy) Ordinance (Cap. 486) and may occur as follows:
·With third parties (couriers, insurers, payment providers) to deliver Services, sharing only necessary information;
·With public authorities to comply with legal requirements, prevent fraud, or enforce our Terms of Service;
·With accounting firms for legal audit purposes;
·With acquiring entities in business transactions (acquisition, merger).
For uses beyond those listed, we will request your approval prior to sharing.
As a data controller, Winsbs is responsible for third-party agents processing your data. We remain liable if agents violate data protection principles, unless we prove no responsibility for the violation.
10. Security Measures
We implement technical and administrative measures to protect your Personal Information, accessible only to authorized personnel who adhere to this Policy. Data is retained only as long as necessary for collection purposes, unless you request deletion or account termination (which may limit future Services).
Payment transactions via PayPal or third-party providers are subject to their respective privacy policies. We encourage you to review these policies before providing payment information.
While we use industry-standard security, no electronic storage or transmission is 100% secure.
Thus, we cannot guarantee absolute data security.
11. Jurisdiction and Cross-Border Transfer
As a global service provider, your Personal Information may be stored and processed in any country where Winsbs operates or engages third parties (e.g., US, Singapore). Data protection laws in these countries may differ from your jurisdiction. We take measures to ensure cross-border transfers comply with applicable laws and maintain data protection standards.
Courts, law enforcement, or regulatory agencies in these countries may access your data as required by law.
12. User Data Rights
Winsbs extends data rights under GDPR to all users. You may view, update, or delete personal information (username, contact details, payment info) via your account settings.
For data not accessible via settings, or to file a complaint, contact our Data Protection Officer at support@winsbs.com. We will respond reasonably promptly.
GDPR Compliance
: Winsbs adheres to EU Regulation 2016/679 (GDPR) and the EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Framework. For details, visit
https://www.dataprivacyframework.gov/.
CCPA Rights for California Residents
: We describe personal information collected, used, and shared in Sections 4-6 and 9. California consumers may request data access or updates via support@winsbs.com.
LGPD Compliance for Brazil Residents
: Winsbs complies with Brazil's General Data Protection Law (LGPD). Data subjects have rights to access, correct, delete, and port personal data. To exercise these rights, contact support@winsbs.com.
13. Data Retention Upon Account Termination
If your account is terminated or you cease using Services, we retain your Personal Information
per this Policy or as allowed by law.
14. Governing Law
This Policy is governed by the laws of the Shenzhen. Disputes shall be subject to the exclusive
jurisdiction of the Shenzhen courts.
Winsbs Notice:
By using our Services, you consent to the data practices outlined in this Policy. For questions, contact
support@winsbs.com.