WinsBS Return Policy

Preamble

WinsBS ("WinsBS" or "we") is the customer-facing fulfillment and 3PL brand for products or services handled through the WinsBS platform.

WinsBS is the customer-facing brand. Where formal verification is required, some business, billing, or receiving records may reference Winsway LLC.

By applying for a return, you agree to be bound by these terms.

Special Notice for International Shipments

Due to cross-border logistics and customs regulations, no-reason returns are not supported for international shipments unless legally required. Verify eligibility before applying to avoid costs from policy non-compliance.

1. Scope of Application

1.1 This Policy applies to Products with WinsBS logistics services, except:

• Customized items;
• Perishable goods (e.g., food, pharmaceuticals);
• Sealed personal care products affecting hygiene;
• Digital products, software, or subscription services;
• International shipments (no-reason returns excluded): Unless required by law, international returns are only accepted for quality issues or our liability;
• Products returned beyond the 14-day period.

2. Return Eligibility

2.1 Returns are valid if:

• Applied within 14 days of receipt;
• Product remains in original packaging with complete accessories and no signs of use;
• Valid purchase proof (order number, invoice, etc.) is provided;
• Issues are not caused by user misuse.

2.2 Rejected Returns

• Past the return period;
• Packaging or accessories are incomplete;
• Product is damaged by user negligence;
• No purchase proof is provided;
• International shipments are returned without quality issues or our liability.

3. Return Process

3.1 Application

• Submit requests via your WinsBS Account or email [email protected] with reasons and order details;
• We will respond within 3 business days.

3.2 Return Address

• A designated address will be provided upon approval; unauthorized addresses may result in return failure.

3.3 Shipping Fees

Domestic Returns:

• Quality issues or our error: We reimburse prepaid shipping (with proof);
• Subjective reasons (e.g., dislike): You bear the cost.

International Returns

• Quality issues or our error: We cover basic shipping fees (excluding duties, customs, or surcharges);
• No-reason returns: All costs (including duties) are your responsibility.

3.4 Shipping Restrictions

• Freight collect (COD) is prohibited: Returns sent collect will be refused, with all costs borne by you;
• Proof of payment: Submit clear invoices or receipts for reimbursable shipping; missing proof voids reimbursement;
• International surcharges: Reimbursement excludes cross-border duties, customs fees, or remote area charges.

4. Refund Processing

• Inspection: We will verify returned Products within 5 business days and issue refunds for eligible items;
• Refund Method: Returns to the original payment method within 3-10 business days; alternative accounts may be required for failed transfers;
• Refund Amount: Full purchase price (excluding shipping unless covered by us); damaged Products may incur deductions.

5. Liability Exclusions

5.1 We are not liable for:

• Force majeure (e.g., natural disasters, logistics delays);
• Returns failing to follow this Policy;
• Damage caused by third-party couriers (claim directly with them);
• International return costs (duties, storage) due to customs or logistics policies.

5.2 False Information

False information may result in refund rejection and legal action.

6. Exceptions

• Promotional items marked "non-returnable";
• Legally restricted Products;
• Items affecting resale after opening (e.g., cosmetics, as stated);
• International shipments: No-reason returns are invalid except for quality defects or our liability.

7. Policy Amendments

We may update this Policy on the WinsBS platform; continued use constitutes acceptance of changes.

8. Dispute Resolution

Governing law: Hong Kong SAR. Disputes shall be resolved by Hong Kong courts.